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Citizens Advice (CAB) offers free, confidential, and impartial advice on money, benefits, housing, work, and many other issues. You can find your nearest office or get help online through CitizensAdvice.org.uk.
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Contact them early when a problem starts
Contact them early when a problem starts. Don’t wait until an issue becomes urgent. Contact Citizens Advice as soon as you receive letters or notice difficulties with benefits, debt, or housing. Early advice often prevents bigger problems later.
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Contact them early when a problem starts
Don’t wait until an issue becomes urgent. Contact Citizens Advice as soon as you receive letters or notice difficulties with benefits, debt, or housing. Early advice often prevents bigger problems later.
Bring all your documents and evidence
When you visit or call, have copies of letters, bills, forms, and any benefit decisions ready. This helps the adviser understand your situation quickly and give accurate guidance.
Ask about specialist support and referrals
CAB advisers can refer you to specialist teams for issues like disability benefits, debt relief, or legal advice. They can also help you contact your local council, energy provider, or landlord if needed.
Keep a record of advice and next steps
Write down: (1) the adviser’s name, (2) what they told you and (3) what you need to do next. This helps if you speak to another adviser later or need to appeal.
Use online and phone services if you can’t attend in person
You can often get help by phone or webchat through the national Citizens Advice website. Many local branches also offer email advice if visiting in person is difficult.